Doing Windows

Focus on Client Satisfaction

My name is Hendricus Morren and not long ago I started work as a self-employed window cleaner in and around Gorebridge, a small coal miner’s village in Scotland. After working a few weeks along with an experienced window cleaner I started to setup my own business cleaning windows and gutters. I soon got a nice customer base and in the first few months I was keeping details using Excel on the computer, but it wasn’t long before it became a chore. I had to copy and paste, print lists, and make notes as I was out doing the work, and then update the spreadsheet on the computer when I got back home.

What Would Help?

Having a background in software development I thought about ways to make record keeping easier and less time consuming. I contemplated the right application that being a desktop application for the computer or have something web based as both options had their drawbacks. The solution I was looking for needed to be with me all the time on my phone or tablet itself so I can work with it on-the-go and I can focus on the work itself – cleaning windows. For the app to be effective it would need to be something simple and quick. It should also be precise and easy to understand. That is why I created an app and call it Doing Windows.

“Doing Windows ” Features
Lists are accessible and updates easily
Can share info with employees
Easy to check off jobs when complete
Payments appear in a separate list and are easily updated
Works for many service companies

Creating Professionalism

I like to have my iPad with me when doing sales and while collecting payment. When I agree a price for a new job and add in the details of a new customer using Doing Windows it looks cool and it leaves a good first impression. It adds to a professional appearance and most likely the customer will have confidence in my service.


After testing Doing Windows for a while myself, I published it on the iTunes App Store and I am working on an Android Application. I want other window cleaners to benefit from it, and I have received constructive feedback. Doing Windows is for window cleaners like myself and small companies. I am continuing to add features to the software in future updates and many of those suggestions I have received from other window cleaners.

Keep it Fun

What I like about the window cleaning business is the feeling of freedom. You can be out and about for many hours a day and I find it a real joy to be outside, even when the weather is not so great here in Scotland. I like to keep delivering good quality service and have happy customers. Having a reliable app that makes it simple and straight forward to keep the records up to date on-the-go allows me to focus on satisfying work: Doing Windows.

Efficiency Improving App
Continue Reading

3 Business Headaches the Best Field Service Software Can Solve
To succeed in today’s ultra-competitive window cleaning market, you must have a great understanding of customers’ preferences and expectations, which have risen to new heights thanks to the “Uberization” of customer service. With consumers forming opinions about businesses faster than ever, service professionals must provide the “Grade A” experience consumers demand from the get-go.