3 Business Headaches the Best Field Service Software Can Solve
To succeed in today’s ultra-competitive window cleaning market, you must have a great understanding of customers’ preferences and expectations, which have risen to new heights thanks to the “Uberization” of customer service. With consumers forming opinions about businesses faster than ever, service professionals must provide the “Grade A” experience consumers demand from the get-go.
Are You Doing Too Much?
BUSY? Being a single business owner or even with a partner there are a lot of daily tasks when running a business. No matter what business you are even if you have an office manager there are tasks that can be off set.
You run a business, so you’ve read the books and articles, watched the videos, and listened to the webcasts looking for answers. Ways to increase sales, decrease costs, improve systems, and most of all, increase profits. You’ve heard the basics: Make a good impression - Do one thing and do it well -Effectively communicate your message - Make incremental changes and measure the results - Keep good records - To grow you must delegate - and how bout, Learn from your mistakes. But how can you implement any of these theoretical ideas into your real business?
Pump Controllers and why use one
The benefits of water fed pole systems have been widely recognised for many years - in particular the safety of the operator who can clean windows several storeys high from the ground. Across the world water fed pole is a much used and trusted tool of the professional window cleaner.
Carrying the right equipment providing a full capability, plus know-how of when and where the right use of kit is important. By detailing all the options that people have, we can see the why, where, what, when, and how each option could have it benefits: Doing this, in turn, identifies the alternate set-ups that have their own benefits. The Operator then is empowered to increase their efficiency, which reflects in higher hourly rates
What Is Your Close Ratio?
Have you noticed that you are talking less and less to humans? Heck, I’m a people person and even I’m enjoying people-less business transactions. For example: I use the ATM almost exclusively now… I don’t talk to a bank teller unless I have to. I use the self checkout lines at the grocery store for speed… skipping the human lines almost every time. I use touch screens at my favorite restaurants to have my order placed before the server gets to my table. I always check amazon.com before I consider buying anything in person.
What I like about the window cleaning business is the feeling of freedom. You can be out and about for many hours a day and I find it a real joy to be outside, even when the weather is not so great here in Scotland. I like to keep delivering good quality service and have happy customers. Having a reliable app that makes it simple and straight forward to keep the records up to date on-the-go allows me to focus on satisfying work: Doing Windows.
The customer factor
Technology is all around us. Are you familiar with the software's and apps available to help you run a more successful operation?