Customer Loyalty

Customer Loyalty

Customer loyalty is a pretty hard topic. I have had some AWESOMELY loyal customers, and I bet you have too.  But our relationship with our customers is truly a business relationship.  Sometimes we get too vested in a customer, only to be crushed when they decide...
Is Your Business Personality Sustainable?

Is Your Business Personality Sustainable?

“Personality has the power to uplift, power to depress, power to curse, and power to bless.”  – Paul P. Harris.    How would you describe the personality of your business? You probably haven’t given it much thought. Do you know who will think about it? Your...