Are you looking to take your business communications to the next level? Texting through your business phone number is a sure way to win more customers, foster better relationships with them, and boost your revenue.
Texts are read and responded to almost instantly, and customers want to text with you for sales and service. It’s a great tool, and here are three ways your window cleaning business can find success with it.
Schedule more appointments and services by sending out SMS promotions.
You’ve spent a lot of time, effort, and money earning customers. Get those happy customers spending more and more frequently with SMS promotions.
Text reminders to book regular cleanings, especially during seasonal slumps. Promote interior and exterior window cleanings and discount them based on frequency and custom needs.
Upsell other services before you arrive, and once you’re there, find new things to recommend. Focus on selling your primary home services, additional products, and one-off cleanings.
Regular window cleanings, perhaps a subscription if you offer one
Products, like window cleaning tools
One-off cleanings, like power washing or gutter cleaning
Your customers will be more likely to book more appointments with you when you make communication accessible and effortless, which is why texting works so well.
Get paid via text.
Your team is always on the move, and you may not see your customers when performing a service. Integrating a text-to-pay option helps you collect more payments on time and eliminates the need for customers to pay in person or over the phone.
How does it work?
Your texting account gets connected to a payment processor, which connects to your bank account.
Then you text a payment request prompting customers to pay. This allows you to get paid directly and securely through text.
Each of your cleaning groups can manage this on their own for whomever they serve.
Text payments minimize overhead and time to get paid.
If you don’t want to set that up, you can just send text reminders that payments are due, and include the invoice or link to pay online.
Text to get more online reviews.
Reviews help your business stand out from your competition, and having plenty of them strengthens your reputation within your community.
So how do you get more reviews? By asking for them through text.
Make it easy for customers to leave online reviews when you text them. After completing your service, send a text thanking them for their business and ask for feedback about their experience.
Attach a link to your review pages, such as Google or Facebook, and you’ll be good to go.
Future customers will be more likely to choose your business over others when you’ve got many reviews that vouch for your high quality of service.
Is your window washing business ready to start texting your customers? Find a business texting software that meets your needs, and watch your customer engagement soar.