Customer Loyalty

Customer Loyalty

Customer loyalty is a pretty hard topic. I have had some AWESOMELY loyal customers, and I bet you have too.  But our relationship with our customers is truly a business relationship.  Sometimes we get too vested in a customer, only to be crushed when they decide...
Do You Have a Fixed or Growth Mindset?

Do You Have a Fixed or Growth Mindset?

“Be brave enough to be bad at something new.” – Jon Acuff  For all the things that are great about social media, one of the terrible things is how it can stifle or even stunt individual growth. While some people are open to talking about their struggles online,...
When To Invest In A Water Fed Pole

When To Invest In A Water Fed Pole

Investing in WFP equipment is an expensive proposition.  Far too expensive to allow it to gather dust in your storage area.  On the other hand, you must have it ready to go when you land the big office complex or university campus.  The timing can be tricky.  If you...
Ask T-Squeegee * Episode 15

Ask T-Squeegee * Episode 15

What’s up, everyone? Time for another edition of “Ask T Squeegee,” where you send in questions, and I answer them.   With that said, I’m going in a different direction this month and sharing a little story. Since I started my company roughly seven years ago, I’ve not...
THE HIGHS AND LOWS OF WINDOW CLEANING

THE HIGHS AND LOWS OF WINDOW CLEANING

People always say never forget where you came from. Have you sat down recently and looked back on where you came from? I saw a quote the other day that made me think. It said something to the effect of, where you are today is where you wanted to be five years ago....