Customer Service

Customer Service is such an important part of every business. As window cleaners that rely on our customers’ continued service throughout the year, we especially have to be mindful of this. Of course, there is the simple “be polite” part, but what makes you...

NETWORKING

…..THE OLDEST FORM OF MARKETING Is it still relevant?  With all the technology, social media, and direct marketing tools available to businesses today, it is a good question.  I think it is.  Despite the truly astonishing advances in the informational society we live...

Ask T-Squeegee #17

What’s up, gang? Time for another edition of Ask T Squeegee, where I answer your questions in the most awesome magazine in the universe, American Window Cleaner Magazine! If you have a  question you want answered, send me an email at [email protected], and I will...

Systems = Success

… In 5 Steps The difference between big, successful, profitable, growing companies and small, struggling, unprofitable, stagnant companies is: systems. What if I told you that there was a strategy that most businesses are overlooking right now but which could...

MAN HOURS OR WINDOW COUNTING

MAN HOURS OR WINDOW COUNTING…..WHICH IS MORE EFFECTIVE? Not long ago, I was a salesman for one of the franchises of the largest window cleaning entity in the world.  You know who it is. They were overwhelmingly a route firm.  Occasionally they did buildings and large...