Do You Value Feedback From The “Bad” Customers?

Do You Value Feedback From The “Bad” Customers?

Years ago, when I first started my business, I was hired by a very difficult customer who seemed intent on making the 3 hours of my life in her house as miserable as possible. She was wealthy, very pretentious, and she knew she had me on my heels—the litany of...
Why Gutter Cleaning Is Awesome

Why Gutter Cleaning Is Awesome

Ahhhhh the joys of fall, the leaves are falling, it’s not too hot, and it’s not too cold. Just a perfect time to enjoy working outside. Unless you work in the exterior cleaning industry, because if you clean windows or offer soft washing and pressure washing, you...
How to Provide an Experience…

How to Provide an Experience…

According to the Consumer Expenditure Survey, about 71% of all families pay for home services that would be considered “household operations” of some sort. That could include babysitting, house cleaning, laundry, and dry cleaning, pest control, pool maintenance, home...
How To Build A Referral System

How To Build A Referral System

“ONE CUSTOMER, WELL TAKEN CARE OF, COULD BE MORE VALUABLE THAN $10,000 WORTH OF ADVERTISING.” – JIM ROHN   There’s a simple premise behind referrals, and it falls into 2-parts – be referable, and reward the behavior you want more of. Being referable, of course,...
Ask T-Squeegee • Episode 1

Ask T-Squeegee • Episode 1

Dear T Squeegee,   Jason D asks. “What are the pros/cons to a Truck vs. a Van?   Personally Jason I use a pickup truck because vans are only cool if you live in one down by the river… But on a serious note using a van is great especially to keep your...