by Raphael Hamelain | Jan 25, 2022 | Growth
Years ago, when I first started my business, I was hired by a very difficult customer who seemed intent on making the 3 hours of my life in her house as miserable as possible. She was wealthy, very pretentious, and she knew she had me on my heels—the litany of...
by Raphael Hamelain | Sep 2, 2021 | Growth
If I asked you right now, “Why do you think your window cleaning business is successful?” your answer would most likely be: “Because I can pay my bills.” Now, you wouldn’t be wrong, but simply writing down “money” as your Key Performance Indicator (KPI) can keep you...
by Raphael Hamelain | Aug 17, 2021 | Marketing
When you start in this industry, many things usually come to mind. What equipment do I need? How do I tackle pricing? Should I file as an LLC or S corporation? Customers are the last thing we ever think of, well we think of many ways of advertising to land the job and...
by Raphael Hamelain | May 25, 2021 | Marketing
“ONE CUSTOMER, WELL TAKEN CARE OF, COULD BE MORE VALUABLE THAN $10,000 WORTH OF ADVERTISING.” – JIM ROHN There’s a simple premise behind referrals, and it falls into 2-parts – be referable, and reward the behavior you want more of. Being referable, of course,...
by Raphael Hamelain | Mar 9, 2021 | Office
2020 has been an unprecedented year with its incredible challenges. We are in bleak times right now according to the headlines, the news media, and social media as we enter 2021. The Corona Virus is impacting every business in one way or another – mostly negatively. ...
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