Austin Bohn – Austin’s Window Cleaning Services

Austin Bohn – Austin’s Window Cleaning Services

My name is Austin Bohn of Austin’s Window Cleaning Services. I was always looking for ways to make some money to get things I liked; video games, clothes, or whatever else my heart desired at the time. My mom loves for my siblings and me to help her out with the...
Logan Ditmyer – TLC

Logan Ditmyer – TLC

My name is Logan Ditmyer, and I’m 18 years old.  My father (Ed Ditmyer) started our family-owned business in 2005, which was a year after I was born. When he started, the only client he had was the car dealership he used to work for. Now we serve hundreds of large...
Matt Fadden – Shine Pro

Matt Fadden – Shine Pro

How cool is it to be asked to write an article for a magazine?! I don’t know many people who can say they have written something about the type of work they do for a magazine. And I never thought it would be me and about window cleaning, yet here I am!  Summer of...
When To Tell a Customer No

When To Tell a Customer No

The ideology that the customer is always right has been a long-standing slogan in the service industry. In the last several years, however, this has changed to a more reasonable slogan: ‘ The customer isn’t always right, but is still the customer.’ The question...