THE WAGTAIL: Circus Trick or Valuable Tool?

THE WAGTAIL: Circus Trick or Valuable Tool?

A close friend of mine came to work for me.  I trained him decades ago at a different company.  On the first day we worked together, I noticed he used a wagtail to do everything.  I’d seen it on YouTube and thought it was interesting but hardly superior to my Sorbo. ...
Logan Ditmyer – TLC

Logan Ditmyer – TLC

My name is Logan Ditmyer, and I’m 18 years old.  My father (Ed Ditmyer) started our family-owned business in 2005, which was a year after I was born. When he started, the only client he had was the car dealership he used to work for. Now we serve hundreds of large...
Pure Water Cleaning for High Rise Windows

Pure Water Cleaning for High Rise Windows

6 Reasons to Adopt a Pure Water Clean While many window cleaning professionals understand the benefits of a pure water clean, many have not taken the next step to adopt this high window cleaning technology. For a group of professionals constantly looking for ways to...
When To Tell a Customer No

When To Tell a Customer No

The ideology that the customer is always right has been a long-standing slogan in the service industry. In the last several years, however, this has changed to a more reasonable slogan: ‘ The customer isn’t always right, but is still the customer.’ The question...